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Itil Foundation

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ITIL Foundation

ITIL Foundation Book
Author : Axelos
Publisher : Stationery Office Books (TSO)
Release : 2019
ISBN : 9780113316076
Language : En, Es, Fr & De

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Book Description :

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps. ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services. "ITIL Foundation" is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice. The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization's activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

ITIL Foundation Exam Study Guide

ITIL Foundation Exam Study Guide Book
Author : Liz Gallacher,Helen Morris
Publisher : John Wiley & Sons
Release : 2012-08-15
ISBN : 1119943647
Language : En, Es, Fr & De

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Book Description :

Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategy Highlights the topics of service design and development and the service management processes Reviews the building, testing, authorizing, documenting, and implementation of new and changed services into operation Addresses creating and maintaining value for customers through monitoring and improving services, processes, and technology Download valuable study tools including practice exams, flashcards, a glossary of key terms and more. If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.

100 ITIL Foundation Exam Questions

100 ITIL Foundation Exam Questions Book
Author : Brady Orand
Publisher : Brady Orand
Release : 2011-09-01
ISBN : 1466365196
Language : En, Es, Fr & De

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Book Description :

Ensure your success on the ITIL Foundation exam with these 100 exam questions with detailed rationale and BONUS sample exam. Each and every question closely resemble the types and format of questions you will experience on your exam. This representative sample of questions covers definitions and terms, process activities and relationships, key concepts and questions from other topics that you will see on your exam.

Itil

Itil Book
Author : Jason Dion
Publisher : Independently Published
Release : 2018-08-31
ISBN : 9781719993241
Language : En, Es, Fr & De

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Book Description :

In this book, you will receive a crash course that will introduce you to everything you need to know in order to pass the ITIL® Foundation certification exam. This book covers just the essentials with no fluff, filler, or extra material, so you can learn the material quickly and conquer the certification exam with ease. This book assumes that you have no previous experience with the ITIL® framework and will teach you the bare minimum you need to know in order to take and pass the ITIL® Foundation certification exam on your first attempt. This book will NOT teach you everything you need to know to be efficient or effective in implementing the ITIL® Framework in your organization. This text is designed to get you to pass the certification exam, not to make you an expert in ITIL®.Due to the design of this text, we will move at a very quick pace through the material. If you read this entire book and take the practice exams located at the end of the text (scoring at least an 85% or higher), you will be ready to take and pass the ITIL® Foundation exam on your first attempt!(Please register your book at www.DionTraining.com to gain access to the accompanying online video course as a free bonus.)Dion Training is an Authorized Training Organization (ATO) for the ITIL Foundations exam. Discount exam vouchers are available through our website for students.

Become ITIL Foundation Certified in 7 Days

Become ITIL Foundation Certified in 7 Days Book
Author : Abhinav Krishna Kaiser
Publisher : Apress
Release : 2016-12-30
ISBN : 1484221648
Language : En, Es, Fr & De

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Book Description :

Pass the ITIL Foundation examination by learning the basics of ITIL and working through real-life examples. This book breaks the course down for studying in 7 days with 3 hours a day, which means at the end of a week you are ready to pass the exam. You'll also see tips and an array of sample questions, as well as FAQs on ITIL. All this will prepare you for the examination and give you the knowledge required to pass with flying colors. After using Become ITIL Foundation Certified in 7 Days and earning the ITIL Foundation certification, you'll be well placed to get the career you always wanted. What You Will Learn Gain ITIL basics – the entire syllabus designed of the ITIL Foundation certification Obtain a deep-rooted understanding of ITIL topics and not textbook knowledge Prepare for the ITIL Foundation examination Sort out career-related queries and decide whether ITIL will aid your career Who This Book Is For IT professionals from the IT services industry are the primary audience.

ITIL Foundation Essentials

ITIL Foundation Essentials Book
Author : Claire Agutter
Publisher : IT Governance Publishing
Release : 2012-09-06
ISBN : 1849284008
Language : En, Es, Fr & De

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Book Description :

ITIL® Foundation Essentials is a distillation of the critical information you need to understand the key facts for a successful exam.

ITIL Foundation

ITIL   Foundation Book
Author : iCertify Training
Publisher : Unknown
Release : 2019-02-27
ISBN : 9781797913698
Language : En, Es, Fr & De

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Book Description :

ITIL Foundation CERTIFICATION GUIDE INCLUDES:20+ High Quality self-paced online videos6 Realistic full-lenght practice tests170+ Pages200+ Realistic Questions including chapter quizExamination call-outs Get certified on your first attemptTo get access to the companion content; kindly reach out to [email protected] based on instructions provided on the book. ITIL® provides a framework of best-practice guidance for IT service management, and since its creation, ITIL has grown to become the most widely accepted approach to IT service management in the world.This pocket guide has been designed as an introductory overview for anyone who has an interest in or a need to understand more about the objectives, content and coverage of ITIL. This guide describes the key principles of IT service management and provides a high-level overview of each of the corepublications and associated lifecycle phases within ITIL:■ ITIL Service Strategy■ ITIL Service Design■ ITIL Service Transition■ ITIL Service Operation■ ITIL Continual Service Improvement.An overview of the qualifications scheme is also included. The guidance in the ITIL publications is applicable generically and is of benefit to all IT organizations irrespective of their size or the technology in use. It is neither bureaucratic nor unwieldy ifutilized sensibly and in full recognition of the business needs of the organization.

ITIL Foundation Essentials ITIL 4 Edition The ultimate revision guide second edition

ITIL Foundation Essentials ITIL 4 Edition   The ultimate revision guide  second edition Book
Author : Claire Agutter
Publisher : IT Governance Publishing Ltd
Release : 2020-04-14
ISBN : 1787782158
Language : En, Es, Fr & De

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Book Description :

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Become ITIL 4 Foundation Certified in 7 Days

Become ITIL   4 Foundation Certified in 7 Days Book
Author : Abhinav Krishna Kaiser
Publisher : Apress
Release : 2020-11-26
ISBN : 9781484263600
Language : En, Es, Fr & De

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Book Description :

Use this guide book in its fully updated second edition to study for the ITIL 4 Foundation certification exam. Know the latest ITIL framework and DevOps concepts. The book will take you through the new ITIL framework and nuances of the DevOps methodology. The book follows the topics included in the foundation certification exam syllabus and includes new sections on ITIL's guiding principles, service value chain, and the four dimensions of service management. Also included are the concepts, processes, and philosophies used in DevOps programs and projects. ITIL and DevOps concepts are explained with relevant examples. By the time you finish this book, you will have a complete understanding of ITIL 4 and will be ready to take the ITIL 4 Foundation certification exam. You will know the DevOps methodology and how ITIL reinforces the philosophy of shared responsibility and collaboration. Over the course of a week, even while working your day job, you will be prepared to take the exam. What You Will Learn Know the basics of ITIL as you prepare for the ITIL Foundation certification exam Understand ITIL through examples Be aware of ITIL's relevance to DevOps and DevOps concepts Who This Book Is For Professionals from the IT services industry

ITIL 4 Essentials Your essential guide for the ITIL 4 Foundation exam and beyond second edition

ITIL   4 Essentials  Your essential guide for the ITIL 4 Foundation exam and beyond  second edition Book
Author : Claire Agutter
Publisher : IT Governance Ltd
Release : 2020-04-28
ISBN : 1787782204
Language : En, Es, Fr & De

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Book Description :

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

ITIL 4 Create Deliver and Support

ITIL 4 Create  Deliver and Support Book
Author : Axelos
Publisher : Tso, the Stationery Office
Release : 2020-01-31
ISBN : 9780113316328
Language : En, Es, Fr & De

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Book Description :

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.

ITIL Foundation Handbook pack of 10 Copies Chinese Edition

ITIL Foundation Handbook  pack of 10 Copies   Chinese Edition  Book
Author : Stationery Office,Claire Agutter
Publisher : Unknown
Release : 2013-02-05
ISBN : 9780113313587
Language : En, Es, Fr & De

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Book Description :

This quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.

Service offerings and agreements ITIL V3 intermediate capability handbook

Service offerings and agreements ITIL V3 intermediate capability handbook Book
Author : Alison Cartlidge,Stationery Office,itSMF UK,Janaki Chakravarthy
Publisher : The Stationery Office
Release : 2010-11-08
ISBN : 9780113312702
Language : En, Es, Fr & De

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Book Description :

This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.

ITIL4 Foundation Complete Certification Kit

ITIL4 Foundation Complete Certification Kit Book
Author : Scott Tunn
Publisher : Unknown
Release : 2019-04-19
ISBN : 9781094747842
Language : En, Es, Fr & De

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Book Description :

Unlimited access to our online ITIL course when purchasing this book. Free unlimited single student* access to the BEST capability assessment tool on the web (Champions). Our certification book covers ITIL which is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as: Lean Agile DevOps ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology.Our ITIL® 4 Foundation Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® 4 Foundation exam. All of our content is up to date to the 2019 syllabus. We offer you this very easy to read book which works with our online course perfectly. When learning via the elearning, we offer examples, instructions, and cautionary advice. Our ITIL® 4 Foundation Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam.As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® 4 Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. Our certification kit prepares you for the exam by offering valuable information on the ITIL® 4 framework, ITIL® 4 certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our outstanding online program that provides you with everything need to prepare for the ITIL® 4 Foundation certification exam, including access to: The Champions System Downloads in PDF format A PDF version of the book** Additional exercises mock exams All complimentary files are available via the e Learning portal once you log in. Exercises help you to understand the concepts and describe what you've learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. You will also gain access to the owner of the company, a certified Expert and author of books and whitepapers who has trained thousands of students globally. *Unlimited access to quizzes using our innovative quiz software Champions as well as feedback via the online forum(*excludes organisation capability assessments free of charge) ** PDF version of the book will be stamped with your name and email address. Requests for copies can be made via the website.

Foundations of ITIL

Foundations of ITIL   Book
Author : Jan van Bon,Annelies van der Veen
Publisher : Van Haren
Release : 2007-09-09
ISBN : 9087530579
Language : En, Es, Fr & De

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Book Description :

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following:

ITIL Foundation All in One Exam Guide

ITIL Foundation All in One Exam Guide Book
Author : Jim Davies
Publisher : McGraw Hill Professional
Release : 2016-08-05
ISBN : 0071842136
Language : En, Es, Fr & De

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Book Description :

Written by an Information Technology Infrastructure Library (ITIL) consulting and training expert, this all-new guide helps you pass the ITIL v3 Foundation certification exam and serves as an on-the-job reference. ITIL Foundation All-in-One Exam Guide takes you through ITIL Foundation v3 (2011), explaining the fundamentals of IT Service Management, the five stages of the service lifecycle, ITIL processes, functions within them, and their crucial interactions, all while clearing up common misapprehensions about ITIL and adding valuable insights and examples. The ITIL is the best practice framework adopted worldwide for managing IT services, and the ITIL Foundation Certification can be considered a pre-requisite for success for all involved in IT services, as well as a stepping stone to IT Service Management certifications in ITIL. Exam Tips, accelerated reviews, and end-of-chapter practice exam questions ensure you’re on track to pass the Foundation exam. Filled with practical exercises and examples that reinforce learning, the book and electronic content include more than 300 practice exam questions and exclusive, real-world examples of how an understanding of ITIL can be used to address common service management challenges. ITIL Licensed Product -- an official endorsement of the quality and accuracy of the book's content Electronic content includes practice exams in a customizable test engine, video training from the author on key concepts, worksheets, and a Quick Review Guide In-depth case studies analyze projects end-to-end through ITIL's framework, taken from the author's 40 years of experience as an ITIL consultant Jim Davies, ITSM UK’s 2013 Trainer of the Year and ITIL Champion provides his “10 Commandments” of IT Service Management

ITIL 4

ITIL  4 Book
Author : Jan van Bon
Publisher : Van Haren
Release : 2019
ISBN : 9401804400
Language : En, Es, Fr & De

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Book Description :

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.

The IT Service Management Foundation Exam Guide

The IT Service Management Foundation Exam Guide Book
Author : Michael Scarborough
Publisher : Resulta Group LLC
Release : 2010-12-10
ISBN : 0982993404
Language : En, Es, Fr & De

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Book Description :

The IT Service Management Foundation Exam Guide is a practically oriented guide to passing the ITIL v3 Foundation exam. It is designed to work as a supplement to an instructor-led training class or as a tool for self-study.

ITIL 4 Exam Prep Questions Answers Explanations

ITIL 4 Exam Prep Questions  Answers   Explanations Book
Author : Christopher Scordo
Publisher : Unknown
Release : 2020-01-09
ISBN : 9781676909736
Language : En, Es, Fr & De

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Book Description :

Countless time and money is spent preparing for the ITIL Foundation exam. So why aren't students laser-focused on taking practice exams before attempting the real thing? Based on the latest ITIL 4 Foundation syllabus and the ITIL Service Value System (SVS), the practice exams in this book are designed to help students adjust to the pace, subject matter, and difficulty of the real ITIL Foundation exam. Geared towards anyone preparing for the exam, all tests include clear solutions to help you understand the core concepts. If you plan on passing the ITIL Foundation exam, it's time to test your knowledge. It's time for ITIL Exam Prep - Questions, Answers, and Explanations. Now packed with over 700+ ITIL Foundation sample questions to help you pass the exam on your FIRST try.

Planning protection and optimization ITIL V3 intermediate capability handbook

Planning  protection and optimization ITIL V3 intermediate capability handbook Book
Author : George Kinnear,Stationery Office,Tricia Lewin,itSMF UK,John A. Sowerby
Publisher : The Stationery Office
Release : 2010-11-08
ISBN : 9780113312726
Language : En, Es, Fr & De

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Book Description :

This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.